RETURN & REFUND POLICY

At KYGEA, we are committed to ensuring your satisfaction with every purchase. We understand that occasionally, you may need to return an item. Our return and refund policy has been designed to make this process as smooth as possible. **Returns** If for any reason you are not completely satisfied with your purchase, we encourage you to reach out to our Customer Support team within 15 days of receiving your order.

 Please keep in mind that certain conditions apply:

1. **Contact Us First**: Before initiating a return, we kindly request that you contact our Customer Support team. They will guide you through the return process and assist with any concerns you may have.

2. **Product Condition**: To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it. We reserve the right to assess the condition of returned items and may decline a refund if the product does not meet our criteria.

3. **Non-Returnable Items**: Some products may not be eligible for returns due to hygiene reasons or other restrictions. Please refer to the product description for specific details. **Refunds** We understand that refunds are important to our customers. However, our refund process is designed to be comprehensive and may take some time to complete:

1. **Assessment Period**: Once your returned item is received, it will undergo a thorough assessment. This process may take 12 business days.

2. **Communication**: During the assessment period, we may contact you for further information or clarification if necessary. We appreciate your cooperation in providing any requested details promptly.

3. **Refund Issuance**: If your return is approved, we will initiate the refund process. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. **Contact Us** We highly encourage you to contact us with any questions or concerns about your purchase. Our Customer Support team is here to assist you and ensure that your experience with KYGEA is a positive one. By shopping with us, you acknowledge and agree to our Return & Refund Policy. We reserve the right to amend this policy at our discretion, and any changes will be updated on our website. Thank you for choosing KYGEA. Your satisfaction is our priority. ---